I didn’t receive an order confirmation email?
We will send you an order confirmation to the email address given at the checkout, this should arrive shortly after your order has been completed.
If you can’t locate the email, please double check your junk/spam folder. To prevent this happening in the future, you can add us to your safe senders list — we promise not to spam you!
I didn’t receive a tracking number?
With orders placed before 1pm Mon-Thurs we will endeavour to send a tracking link on the same day, however, on the odd occasion this could 1 or 2 business days. For orders placed after this time, please wait until the next business day to your tracking link (or a further day during busy periods). If you have still not received your tracking number, please get in touch at firstname.lastname@example.org and we'll get the sorted for you!
There’s an error with my delivery?
Sometimes mistakes happen (rarely, thankfully!) when packing orders. If there is a mistake or a beer missing, please contact us at email@example.com and we’ll get this rectified for you.
My delivery isn’t here yet?
For everything you need to know about your order, please follow your tracking number email. We aim to always get your order to you on time, but sometimes there are circumstances out with our control — weather, Covid-19, Christmas deliveries etc — which can lead to a higher rate of delays with our delivery partner UPS. We work closely with our delivery partner to ensure that these delays are minimised where possible. If you are still concerned about your order, then please get in touch with us at firstname.lastname@example.org
What is your returns policy?
Our returns policy can be found here: Returns Policy, If you have any further questions about this then please don’t hesitate to give us a call on 064 663 5700 or email us at email@example.com and we’ll do our best to help.
Can I send my order to a different address from my own?
Yes you certainly can! At the checkout, you will be required to enter in a delivery address. If your billing address is different, you can untick the box stating ‘my billing address is the same’ and you can enter your billing address.
I am sending a gift, will you include an invoice with my order?
Quite a lot of our orders are gifts, so we never include invoices unless specifically requested
Can I send a message with my gift?
Of course! A gift note can be added during the checkout free of charge. If you miss this step, please contact us at firstname.lastname@example.org and we’ll get this sorted for you so long as you get in touch before the order is despatched.
How much does delivery cost?
Delivery charges vary depending on the delivery destination, to view our charges please see here: Delivery Charges. For the Island of Ireland delivery is a flat rate of €4.95. For the UK it is €9.95 for a case of up to 24 cans, then an additional €9.95 for each further case. For Europe, it is €29.95 for a case of up to 24 cans, then an additional €29.95 for each further case.
Is there a minimum order?
Nope! We don’t have minimum order quantities at all.
What happens if my package is damaged or lost?
These issues are rare and our couriers usually report any issues to us before delivery takes place — but sometimes this isn’t clear until you open your package. If you receive an order and have any concerns, then please contact our customer service team immediately and we’ll help you get this sorted whether it be arranging a replacement where available or a refund. Please do not dispose of the packaging/products until you have spoke with our team.
I’m buying a gift for someone, but don’t know where to start. Can you help?
Of course! We’re happy to provide recommendations. Just contact us on email@example.com with who it is for, your budget and what they have liked in the past/type of thing that they might be looking for and we’ll come back to you with some recommendations.
What is the Beer Tastings Page and how does it work?
Beer Tastings is a section on our website where you can purchase a Beer Tasting Bundle of six unique beers. We’ll email you all the details for a Zoom tasting the next week and you can join us to chat all things beer, discover delicious tasting notes and much more! We run these twice a month.